A server tweek was made to provide more consistent fast page loads.
Hi,
Digging into the CPU throttling on my account, and the data doesn't support the "high traffic/bots" explanation I was given. Want to flag it and get some specifics.
DirectAdmin resource usage: speed limit dropped 200%→10% at 20:00 on 7/31, immediately following a single fault in the 19:00-20:00 window (F=1). Once at 10%, faults climbed for hours (17, 26, 34/hr) despite average CPU usage staying under 4% throughout. Recovered after 23:00.
Ran top on the account mid-throttle: one php process at 8% CPU, rest idle, 95%+ idle overall. Host load average was ~18-20, but with 192 threads that's ~10% utilization — not a loaded box.
So neither my account nor the host shows sustained load. Looks more like: one transient spike → steep ceiling drop (200%→10%) → normal background activity is enough to keep tripping faults at the reduced ceiling → hard to ever get a clean window to reset.
I get the noisy-neighbor tradeoff on shared hosting and I'm not trying to argue my way out of legitimate limits. But if one brief fault is enough to lock an account into an effectively unrecoverable throttle state, that seems like it's not calibrated the way you'd want.
Is this stock LVE behavior or a NameCrane policy layer, and if the latter, is fine-tuning the threshold/cooldown/step-size an option?
Can you get me:
The actual LVE policy on the 200%→10% drop — single-fault trigger, or pattern-based?
Reset condition — time-based cooldown, or does it require a clean period at the reduced ceiling (which would explain the difficulty recovering)?
The specific process/request that tripped the original fault at 19:xx, so I can correlate against my own logs?
Happy to hop on a call if that's easier to sort through together: REDACTED
Thanks for your help,
Peter
Hello Peter,
Found it — your LVE was stuck throttled at 10% CPU (down from 200%) after a single fault. The lowered EP limit kept triggering more faults, so it never recovered on its own.
Reset it to your plan's actual limits: 200% CPU, 4GB RAM, EP 50, NPROC 200. Should be back to normal now.
--
Regards,
Technical Support
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