Vicmarc Follow Up
Victor Verrecchia Vicmarc Machinery
>In all this, there is one important point that has been overlooked which is that Vicmarc has never said we will not help the customer. What was stated was under the circumstances that the product was sold and the situation handled by the seller that further investigation was necessary. It was discussed between the seller and Vicmarc that the goods be returned to the seller's place of business, not to Vicmarc's factory. The seller was copied into correspondence from the intial email Vicmarc received regarding the customer experiencing problems which was on 29 April 2004 not over 12 months ago as stated by others. We sympathise with the customer and have no intention of leaving him stranded. We will be replacing the lathe but doing so through another vendor.