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Funny Rockler Story

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Funny Rockler Story

#1

Funny Rockler Story

Doug in Denver

>This sort of thing happens everywhere of course, but I always like to believe that the sales staff in woodworker stores live and breath sawdust and know everything. It's not true of course, but I like to believe it anyway.

So I was in the local Rockler the other day and I overheard a discussion where a man in his mid-50s or so was looking at 14" bandsaws. He clearly did not know a lot about them. Here is an almost verbatim transcript of the conversation.

"What's the difference between an open stand and closed stand bandsaw?"

After a long pause "It keeps the dust off your motor" Salemsan then kneels down and says, "see, the motor is in here, it keeps it nice and clean."

"What is a riser block I have read about?"

"See that seam right there? It goes right there. Of course you need different blades."

"But what does it do?"

"It basically gives you a bigger saw."

Now I can tell the man is confused. He understands that a riser block gives you a "bigger saw," but I can tell he is wondering WHY you need it to be bigger because he is picturing a band saw operating much like a scroll saw with the wood flat on the table. So the man ponders this a few seconds and finally says (and this is my favorite part):

"For like log wood?"

"Yeah, for log wood." There was a palpable sense of relief in the salesman's voice that the man had volunteered something because the salesman clearly had no real idea what a riser block is for.

So the next time you have some "log wood" that needs cuttin', get yerself a riser block.

Re: Funny Rockler Story

#2

Re: Funny Rockler Story

Larry in NW Ohio

>And you thought all of them worked at the blue and orange box stores.

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#3

Rockler and Woodcraft Musings

Thomas Skaggs, Foothills of Mount Level

>Seems like both Rockler and Woodcraft stores only have one or two guys who actually know much about woodworking or tools. Neither of those guys are ever on duty when I'm there.

If the price/SKU sticker has fallen off of an item don't ask! Put it back on the shelf. Trust me. Otherwise you are in for quite a wait while they thumb thru the catalog or try to look it up on the register.

I've been on their mailing lists for eons. When I go to pay for something they first ask my phone number. I give it to them and it brings up all my info on the cash register computer. But then, when I pay with a check (with all the same info) they still ask me for I.D.

It's pretty common for me to buy a pile of items at once. Glue, finish, hardware, sanding discs etc. They always seem surprised that I'd like a bag. Do they think I have giant pockets?

I admire those guys because they sure enjoy each other's company. Especially the older guys. It's like walking into Floyd's Barber Shop. I can only stand there for so long tapping my foot and clearing my throat ya know. "Sorry to interrupt fellas but any chance one of you might ring me up....today?"

And when I need something that is in a locked case the chances of my finding the one guy who actually has the key is about 100 to 1.

I can go on for hours. ;-)

Tommy

Re: Funny Rockler Story

#4

Re: Rockler and Woodcraft Musings

Don Bullock

>Tommy, you are right on with your observation. I've had the same problems as you in both Rockler (2 different stores) and Woodcraft. The guys (and ladies) are very nice, but they don't know very much. They had a sign on a shelf that said, "Ask up front." for an item. When I asked at the cash register neither one knew anything about the part. I finally ordered it online. I asked another guy where to find the three piece mortiser bit sharpener that they have. He had no idea what I was talking about and didn't have a clue where to look. He didn't even have the since to ask someone who would know. maybe he already knew that nobody would know about them. I finally found them next to the mortising bits. Then when I checked out the guy at the cash register didn't give me the sale price. Unfortunately that Rockler store is over an hours drive from my home, so I can't just go back for a refund.

Re: Funny Rockler Story

#5

Try Klingspor's Woodworking Shop

Pat Evans

>We are very fortunate here. The guys at the local Woodworking Shop are great. The same guys have been there for years and are very knowledgeable. Just got my 18" Jet bandsaw from them today and they were extremely helpful.

No affiliation... just a satisfied customer.

Re: Funny Rockler Story

#6

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john lucas

>Doug it happens to us all. For the amount they pay thier employees I'm actually surprised they get the quality people they get. The ones at our two stores in middle tennessee are very nice and quite helpful. they don't know it all, but then look at how much there is to know in the world of woodworking.

Re: Funny Rockler Story

#7

Cleveland is lucky for once...

Joe in a Cleveland suburb

>Well, I gotta say, after reading those stories, the Cleveland Rockler is pretty good. I almost always have a good experience in there.

They have a pretty good work force. Seems there is always somebody to help even when they are busy. May not be perfect but pretty good. For the most part they will try to find the answer if they don't know opposed to giving you bs (like it's a log saw - lol). There are a couple gentlemen in particular I like to deal with there. One is named Bud. Nice guy.

I can't speak much for the WoodCraft. It's on the east side of town and I've only been there a couple times. Too far to go for a brass screw... :) We used to have one closer but it closed. They had a really really good group of people working there. I really hated to see it close. It was a good store too.

Joe

(hates! big box stores)

Re: Funny Rockler Story

#8

Re: Funny Rockler Story

Ernie Miller

>We finaly got one in KC but that is a 60 mile drive for me. the good thing is it is only about 5 miles from woodcraft so I can easily hit them both when I go there. I don't know if the Rockeler is a full blown store or not as it is insice Overland tool which is a power tool users dream store with very knowlagable people. bad news I am a hand tool junky and was pretty board there saturday after breakfast befor the woodworking show. Breakfast was great with 23 of my favorite friends from here and Saw Mill creek.

Re: Funny Rockler Story

#9

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Lee Ohmart

>I recently went to the Woodcraft and Rockler stores in NH on my way home from dropping my son off at college. My experience there was way better than what I've come to expect from the Western Tool store in my area. At both Rockler and Woodcraft, I was waited on by knowledgable and helpful staff. They knew where stuff was, how it worked and offered better alternatives to what I was seeking in some cases. In contrast, at Western Tool, there is only one guy that I will deal with mainly because he is the only one who knows anything. One of the other guys seems to be in a permanently bad mood and the other lies to me. Yeah, that's right. Lies! I bought a mortising jig and he told me that the floor model was all he had left, that he didn't have the original box and that it didn't come with any instructions! I later tricked him into giving me a set of instructions when asking for parts that were broken on the one I had purchased. And that, gentleman and ladies, is why I stop in sales tax free NH now on my forays to my son's college.

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#10

Re: Funny Rockler Story

Larry Clinton At Frankfort (Central)., Indiana

>I will have to say both the Rockler and Woodcraft stores in Indianapolis, Indiana must be a cut above the others. I have had real good luck when asking questions and getting service in both stores. Can't really say anything bad about either one, except their wood prices are quite high. I guess you have to expect that from a retail store in the city. I would like to visit both more often, but its about a 100 mile round trip so do most of my shopping via internet.

Re: Funny Rockler Story

#11

Re: Try Klingspor's Woodworking Shop

Eric Murphy - Spring TX

>You must be cutting a lot of "log wood" if you need one of them big 18" bandsaws!

Re: Funny Rockler Story

#12

Re: Try Klingspor's Woodworking Shop

Pat Evans

>Nah... I don't "need" it. But I figure if I'm going to get a bandsaw, why not get one that will last a lifetime and handle anything I might someday need. The 50 year old Craftsman 12" I got from my Dad has no tension adjustment, the spring is worn out, the bearings don't sound great, and the guide blocks are a pain to adjust. I'm looking forward to getting my new one up and going once I add an outlet to plug it into.

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