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Portable Sawmill & Tree Service – Abingdon, VA

WoodCentral Forums

Knowledge You Can Build On — Est. 1998

Need a tree taken down or milled?

D-Way Tools customer service is outstanding!

Posts

D-Way Tools customer service is outstanding!

#1

D-Way Tools customer service is outstanding!

Rich Pearson in Mill Creek, WA

I ordered an 1/2" gouge (Bottom Feeder) and intended to use an existing aftermarket handle I have. My 1/2" handle was about .008" undersized and the gouge did not fit. I emailed Dave Schweitzer with my problem and he promptly called me.

I bought a handle from him and it arrived the next day, approximately 24 hours after our conversation. Naturally it was a perfect fit for the gouge and the gouge (sharpened on CBN wheels) was good to go right out of the box.

Thank you Dave for the prompt service and the quality tool.

d-waytools.com

Re: D-Way Tools customer service is outstanding!

#2

Re: D-Way Tools customer service is outstanding!

Stuart Johnson

Did you check to see which was a correct size? I've had this problem with several different tools ( not D-Way) either not fitting the handle or being just a bit small for the collet to snug up tight. At the price tools and handles cost they shouldn't be a matching issue after all they aren't working with wood that has seasonal movement. Personally, I think it's a metric vs. imperial issue sort of like Crush Grind being metric but instructions in imperial.

Re: D-Way Tools customer service is outstanding!

#3

Re: D-Way Tools customer service is outstanding!

john lucas

Very early on the Thompson tools had an odd size tang due party to the heat treating. I suggested Doug pick a size that is common and that would fit other handles. He did. He turns the tang to a known size, 1/2" 5/8" etc. Later of course he came out with his own handles. I had run into that problem with lots of gouges that all had bastard size tangs.