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Vega 2400 lathe -- What a fantastic company! *LINK*

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Vega 2400 lathe -- What a fantastic company! *LINK*

#1

Vega 2400 lathe -- What a fantastic company! *LINK*

John Trant (Baltimore/DC area)

>This long post is a bit of a gloat (acquisition of a like-new lathe), a well deserved acknowledgment of a superlative company (Vega Enterprises), and a warning to those that shop on e-Bay for tools.

First, I want to warn you about a vendor on eBay called �hollytoolman�. Some of you may remember my premature gloat about acquiring a used Vega 2400 bowl lathe and then the subsequent post lamenting the problems that arose after I got it in the shop. As it turns out, hollytoolman buys old machines and then re-sells them after he has �refurbished� them. Unfortunately, the guy has no idea what he is doing and knows even less about lathes. The short version: I paid a lot of money for a newly-painted old lathe that was not functional. He says he will reimburse me only $100 (which I have not seen yet) even though it was not �as advertised�.

On a more positive note, I really wish to sing the praises of Randy and the whole team at Vega Enterprises. I shipped them the lathe so that it could be properly repaired. After a thorough examination, they gave me a long list of problems, essentially all of which were induced by ill-advised modifications by previous user(s) and hollytoolman. The abbreviated version of the story is that they are going to replace just about all of the guts of the lathe (upgrade, update, or repair the motor and mount, bearings, spindle, tailstock assembly, etc, etc) so that it is practically a new machine. Only the carcass remains from the original lathe. In spite of all the labor and materials (and shipping!) going into the lathe, I will have a near-new machine for less than the cost of a new machine. This was a pleasant surprise because this adventure could have been very, very expensive. This outcome was possible only because Vega is not charging me for labor and they are taking a hit on the new AC motor and VS controller. I voiced my concern to Randy about his negative cash flow but he was more concerned that I got a Vega lathe that he and I could be proud of. You got to love it!!

I am proud to say that I will soon have a great lathe from a great company in spite of the unscrupulous dealings of an eBay vendor. You can find out more about the Vega 2400 bowl lathe by reading Mark Kauder�s reviews.

John

-loose the 2 for email-


Vega 2400 Bowl Lathe reviewed

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#2

lucky dude!

Mike Schwing from Md.

>thanks for a story with the happy ending

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#3

Re: lucky dude!

David

>Companies can't provide such incredible help every time, but it is mighty helpful when you get somebody like Vega who helps you absorb a problem like that. Once in a while you just need somebody to jump on the life-raft with you.

Major kudos to Vega.

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#4

Re: Vega 2400 lathe -- What a fantastic company!

Fred in NC

>John, I am very happy to hear it turned out so well for you. Enjoy the lathe!

Thank you for posting about this. This is not the first time I hear good things about Vega. I have only bought a surplus motor from them, and I am very happy with my purchase.

Whatever loss Vega took in refurbishing your lathe for you, will be more than compensated by your good word about them. I am sure sales will eventually result from postings such as yours. Besides, it is an American manufacturer. I still like to buy American when possible.

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#5

Re: Vega 2400 lathe -- What a fantastic company!

Rubberhook

>I hope you left negitive feedback on him! Congrats on the new lathe

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#6

Negative feedback - after the check arrives

John Trant (Baltimore/DC area)

>I will post a negative feedback as soon as I get my $100 reimbursement from the guy. I fear if I post it now, that check will never materialize.

John

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#7

Re: lucky dude!

John Trant (Baltimore/DC area)

>I agree that most (all?) companies have important financial and public considerations when dealing with problems such as this. In addition to feeling sorry for me (you know what they say about fools and children), I think a major motivation was simply that they wanted to make the lathe right. Otherwise, this lathe would likely bounce from one owner to the next leaving negative feelings in its wake. Most importantly for them is that they did not want a "faulty" lathe in circulation. I think that is refered to as "pride in your workmanship and product". I think I have heard about that concept before. :-)

In the end, the "turning gods" must surely be smiling down upon me in order for all of this to have worked out well.

John

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#8

Re: Vega 2400 lathe -- What a fantastic company!

Mark Kauder, Phenix City, AL

>Hooray, I was wondering the other day how it turned out after you and I and Randy exchanged emails.

My experience with Jon and Randy at Vega has been nothing short of fantastic.

I think that the Vega 2400 is great bowl lathe in the price range. I was able to talk Randy into displaying one at the AAW symposium in Overland Park, KS this year at the Packard booth.

They are continuing to make improvements - not all of which I know. I have heard that they plan to extend the tailstock spindle so that it will go closer to Headstock. I am currently testing a 17" bed extension prototype. I needed it so that I can put a bowl steady/Steady Rest on the bed, and not compromise the placement of the tool rest. It is working great for me.

Once again a great story from Vega.

Mark

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#9

Dick Hines

Re: Vega 2400 lathe -- What a fantastic company!

Dick Hines

>Good to hear that Vega stands behind their equpment even if someone else screwed you over. That is the sign of a great company.

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#10

yep, it takes 2 things to makestic company!

Terry Daniel

>a good company: a quality product AND good communication with the attitude that when you help a customer you are planting seed for sales down the road. You all know the fiasco a few months ago with another lathe manufacturer. Good product but a poor attitude toward complaints from customers and agents. It sounds like Vega is planting seed, I like that!

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#11

2 things to make a good company

Terry Daniel

>Boy, did the spelling get messed up or what? Must be my Southern Spell Check again?

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#12

Re: Vega 2400 lathe -- What a fantastic company!

Jennifer@Indy.USA

>John,

What a great ending to a not so good beginning! Congratulations and way to go Vega!

I love these outcomes.

Jennifer

Re: Vega 2400 lathe -- What a fantastic company! *LINK*

#13

Re: Vega 2400 lathe -- What a fantastic company!

Jerry-Huntsville, AL

>John

Glat to hear that Vega was so responsive as I just ordered a 2400. Supposed to be here next week.

Mark

Thanks to you for a very good review on the Vega 2400. When I talked to them (Vega) they said that the new lathes will have two more inches of travel in the tailstock quill.

Jerry

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