This is too good to past up-Oneway problems *LINK*

Re: This is too good to past up-Oneway problems

Charlie Romano

>As the owner of both a Vicmarc and a Oneway, I too watched with interest the recent Vicmarc saga.

I love both lathes, however, if I'm ever unfortunate enough to experience a major proplem with either of the lathes, I hope it is with the Oneway.

Charlie Romano

I'm with you Charlie.....

TDaniel

>Any machine can have a problem; it's how the problems are handled that makes the difference. Another thing that is not often seen is the relationship between a company and its agents. The company has a reputation to protect but so do the agents. In the case George refers to the company tried to save its reputation at the expense of an agent (me). Since I also sell VB lathes (a company that stands firmly behind its agents) I had to decide whether to defend myself or continue selling a product that a company would not stand behind and continue to absorb costs resulting from poor crating in order to maintain credibility with my customers. Throughout the thread that George brings back there was never an apology or any attempt to right a wrong. One-way, on the other hand, has a reputation of making things right. In my previous life I learned that any problem could be turned into a great sales tool; every problem handled quickly and pleasantly scored points that helped to sell another machine down the road. In fairness I think the controller problem discussed here should have been kept between the 2 parties for a reasonable time so that the company could deal with it before it was posted on this board; then if it was not dealt with in a satisfactory manner a post would be proper.

Re: I'm with you Charlie.....

Keith Tompkins

>Hi TD, I was the one who posted about the Oneway controller.

My main reason for posting was not to complain about the machine, but, rather; to explain the situation I had experienced with the machine, and seek the collective wisdom on WC contributors. I wondered if the same problem had occured to anyone else

One good thing that resulted from my post, Steve Worchester's solution of putting a piece of foam behind the speed control knob was a quick, easy fix to the free-wheeling knob. That was exactly the thing I was looking for with the original post....obviously, I wasn't the first turner to experience the same "quirk" with the control.

My post was an honest attempt to solve a problem, not to insult the reputation of a company or their product or service. Please note the post was NOT a complaint against Oneway service in any way; that subject was not even approached.

The administration was made aware of the problems, and I expect that's the end of it. How this turned into a Vicmark vs Oneway post is beyond me!

No machine without problems-I think

georgetroy

>I was just trying to point out other machines even with such a good reputation as the Oneway is not without problems. Besides the 3 Vicmarcs, I also have a Nova DVR, Bonnie Klein, Kity, Avon Tyme, General 260 and a Shopsmith. They have all needed some type of attention or maintance over the years. I do not want to bring up a rehash of any one machine over another. Thanks GT - Good turning.

Gees, 9 lathes? SWMBO thinks 6 are too many!

Phil Joines, Krum, Tx

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