Drat!!!!!!

7/1/04, 9:07 PM #1

Don Henthorn
Guest

Drat!!!!!!

Don Henthorn

>I ordered my Jet 1014 on February 19th and received notice that Amazon had shipped it on April 28th. Since I was in the midst of preparations for my estate sale I opened the package and everything looked ok so I sealed it up and put it in storage with the other stuff I am keeping. Now we are back in the house getting it ready for sale and I had a little extra time so I took the lathe out of the box and set it on the bench. The first thing I noticed was that I could not turn the handwheel on the tail stock. I worked it a little and finally got it to turn but the handwheel wobbles when it is turned and it is definitely binding somewhere. A foot pad was broken off as well which is no biggie since I will remove the pads and screw the lathe to a board. My problem is that I called Jet and they said to contact Amazon since they are supposed to service the tools they sell. I haven't been able to find the proper place to call or log onto to secure replacement parts. Can someone help me on this? TIA.

Re: Drat!!!!!!

7/1/04, 9:11 PM #2

Mark Kauder, Phenix City, AL
Guest

Re: Drat!!!!!! *LINK*

Mark Kauder, Phenix City, AL

>Don,

Call Jet (WHM Tool Group)

1-800-274-6846 - 7:30 a.m. to 5:30 p.m. CST, Mon. - Fri.

They have been very helpful to me.

Mark

http://www.jettools.com

Re: Drat!!!!!!

7/1/04, 10:06 PM #3

Mike-in-Michigan(Richland, that is)
Guest

Re: Drat!!!!!!

Mike-in-Michigan(Richland, that is)

>Don,my 1014 came with same problem with the handwheel and Jet told me the same thing, call Amazon. I did and Amazon shipped me a new unit and gave me an RMA to ship (their cost) the old one back, no problem. Took about 3-4 days... so I would give Amazon a call.

Re: Drat!!!!!!

7/1/04, 10:19 PM #4

Brian MacDonald
Guest

Amazon Cust Serv Phone

Brian MacDonald - Olympia, Wa

>I found these a while back

Phone: (800) 201-7575

Fax: (206) 266-2950

Re: Drat!!!!!!

7/1/04, 11:43 PM #5

Mark Kauder. Phenix City, AL
Guest

Re: Drat!!!!!!

Mark Kauder. Phenix City, AL

>Don,

I appologize - I did not read your post carefully - I did not see that you had already called Jet. Sorry.

Mark

Re: Drat!!!!!!

7/2/04, 12:53 AM #6

Don Henthorn
Guest

Re: Amazon Cust Serv Phone

Don Henthorn

>Thanks, everyone for your suggestions. And thanks Brian for the phone and fax numbers. I'll fax them tonight.

Re: Drat!!!!!!

7/2/04, 2:33 AM #7

Dominic Greco in sunny Richboro, PA
Guest

All is not lost

Dominic Greco in sunny Richboro, PA

>Don,

Don't get too upset now! It might not be all that bad. Jet has a habit of being over generous in their application of Cosmoline. If this stuff sits long enough, it hardens into a glue like resin. But don't worry, a generous application of mineral spirits will dissolve it. Same thing happened to me with my old Jet 1236.

See ya around,

My ugly mug

Dominic

Re: Drat!!!!!!

7/2/04, 5:04 PM #8

Don Henthorn
Guest

Re: All is not lost

Don Henthorn

>Thanks, Dom, but it isn't cosmoline. I disassembled the tail stock and the leadscrew is visibly bent. The amazing thing is that the bend is at the point where the threads begin on the shaft. It almost had to have been bent when the tail stock was assembled because I can't imagine that happening with the screw in the housing. I phoned Amazon this morning and I think they are going to ship me a new shaft. I would rather do that than send the whole lathe back for an exchange.

Drat!!!!!!

Posts