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Question about R&D Bandsaws

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Question about R&D Bandsaws

#1

Question about R&D Bandsaws

Chuck Ludwigsen

>Ladies and Gentlemen,

I need your input regarding past experiences with a supplier. In order to be fair and to give them a chance to correct the situation, I will not post the details of the transaction at this time. Also, I would appreciate if you would send me your experiences - positive or negative - privately in an email. I will base any decision to bring more of the issue to light on the company's willingness to correct the situation and your responses. I do not desire to wrongly accuse the company of anything. But if they fail to correct this issue and have any history of other questionable practices with any of you, then I owe it to all of you - potential customers - to bring it to light.

The company in question is R&D Bandsaws (TuffTooth). Please let me know what experiences you have had - positive or negative - with this company's representatives, service, products, or shipping and return policies.

Thank you.

Chuck Ludwigsen

chuck@ludwigsen.org

Re: Question about R&D Bandsaws

#2

R&D Experience

MikeinCapeMay

>I've made two purchases from them. Both were for several furniture band blades, 1/2" 3 TPI for myself and a friend. Prices quoted were Canadian, when I checked my Visa acct. I found that I was in fact charged at the Canadian fund rate which translated to "less" in US dollars. Both deliveries were quick. The blades perform more than adequately and based upon my overall experience I will definitely purchase from them again.

Re: Question about R&D Bandsaws

#3

Re: R&D Experience

Chuck Ludwigsen

>Thank you, Mike

Re: Question about R&D Bandsaws

#4

Re: R&D Experience

Gary Bills in NC

>I have made two purchases with them and have had no problem. About the same as Mike.

Re: Question about R&D Bandsaws

#5

Re: Question about R&D Bandsaws

Peter Teubel

>I've made many purchases for dozens and dozens of blades. They would ship reasonably quick and I have had no problem at all with their product or service.

Re: Question about R&D Bandsaws

#6

Re: Question about R&D Bandsaws *LINK*

Jean Michel

>Made a few purchases and was pleased every time...

HTH,

Jean


My humble site

Re: Question about R&D Bandsaws

#7

Re: Question about R&D Bandsaws

Larry

>I ordered 2 blades from them (industrial silicone). I thought shipping from Canada was kinda high but not R&D's fault. One blade broke at the weld the first time I used it and they replaced it at no cost, no questions, as soon as I notified them. I'd bet they will come through for you.

Re: Question about R&D Bandsaws

#8

Re: Question about R&D Bandsaws

Chuck Ludwigsen

>My thanks to all of you for your responses regarding R&D Bandsaws.

I just got off the phone with Bob Dearlove of R&D and will add my good report to yours regarding their service.

I had an issue with a furniture grade blade that broke after 3 hours of use. I returned the blade to R&D and they bumped the repair order up in priority so it could be included with another order I had pending. He also helped me clear up some confusion regarding sizes of accessories for my Shopsmith Bandsaw.

I found him to be professional, polite, knowledgeable, and agreeable. What started out as something that had me concerned, I am now pleased to say has me satisfied.

Thanks again for feedback. It gave me perspective on how to approach the issue and resulted in a positive outcome.

Now back to turning...

Chuck

Re: Question about R&D Bandsaws

#9

Re: Question about R&D Bandsaws

Ryan McMullen

>hey man, glad it all worked out with them. so tonight will be a night of preparing blanks for the auction and doing some turning (if I remember all my tools that is!)

Ryan

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