Responsibility and craft(long)
Bob Hackett
>TD`s post below about pieces moving after sale has caused me to give this some serious thought.What I think is at the center of this question is responsibility.
Turning is attractive to some folks because,on the surface,it is immediate.You can turn out a piece start to finish in a relatively short time.What is deceiving is that it only works that way if you`ve taken the responsibility to spend the time required to truly understand the medium you`re working.
If you want to be a professional(if you sell your work your`re a "professional",even if it`s just in the eyes of the locals at the craft show)you have to do your homework,it`s as simple as that.You have to research and read,talk to other craftsmen(like we do here),and experiment in order to gain an understanding of wood and how it acts both while you work it and during it`s new life as the object you produced.This body of knowledge can be shortened somewhat if you`re willing to work only with afew species and if you have a mentor,attend workshops and ask the right questions.Joining a turning club can also help build the knowledge base.
You also have a responsibility to take that knowledge and use it to educate the people who buy or are interested in your product.This is a REQUIREMENT as a professional(once again,if you recieved money for the object you ARE a professional and need to act like one).Educating the public is the only tool we have that can influence what happens to our work after it leaves our hands.You are responsible to help the buyer care for and maintain your work in a proper manner.
Without this required knowledge of the nature of wood we set both the buyer and ourselves up for failure.Ignore the education part if you want to spend alot of time passing money in the wrong direction.The good news is you will only have to give refunds for so long,after that you`ll just watch the buyers pass by.
On another note,I can`t imagine any reputable artist/craftsman missing the chance to promote themselves by not making sure the buyer knows how to contact them,nevermind doing a follow-up of somekind on thier own.As we`ve all seen demonstrated here on this forum,customer service can make or break you.It`s a small investment that pays incredible dividends.
If a buyer walks away not knowing who they bought from or how to get in touch with them in the future something is seriously wrong on both sides of the exchange.
Mainely,Bob