Tech service is valuable to me
Bill Tindall, E.Tn.
Over the years I have seen that many here do not consider tech service the place to go for product information. In my life tech service is the first place to go when I have a question on how to use a product, or to specify a product for an application.
Sadly, tech service has become unavailable to the consumer at many large companies. I used to be able call 3M and access the wealth of information this company has on abrading or gluing everything, where a 3M product was made for the market. Titebond still has tech service where one can ask. For example, want to know how warm your shop has to be to use Titebond? The company has studied this topic and has the answer. Glue cure time for 12% moisture content lumber? Make the same call. Best way to join the leg to a 3'legged pedestal table? Not the kind of question to ask tech service.
When I was reconsidering how to build bridges this summer I called Spax tech service to ask what fasters to use. After quizzing my needs I was provided with a product that met the structural and corrosion needs. When I wondered what lumber treatment to use I called Lanza, the company that makes the chemicals. After a quiz about the environment the "4B" specification was recommended. Where else would one go to get the best information?