New Veritis #4 1/2 Owner
Brent Langdon, Sterling VA
>I am now the proud owner of a Veritis #4 1/2 smoothing plane! With my 33rd birthday fast approaching and my wife asking about shirts from LL Bean, I knew that I had to step in with some suggestions. Only time will tell if this tool is worth the premium price over a vintage Stanley #4.
I want to send my praise along to the customer service at Lee Valley. I opened my present last Sunday. When cleaning the plane, I notices that the frog was not machined flat all the way to the edge and there was a gap on one end between the blade and frog. I thought that maybe I was being picky, but for this price I expected at least a replacement frog.
I called Lee Valley customer service Monday morning. I did not have to wait on hold and I did not have to explain to the guy what a frog is. I described the issue and he said, "yep, you got a defective plane, we will mail a replacement today". I got the replacement yesterday and it looks perfect. Sounds like there was a batch of defective frogs and unfortunately I got one of them. It would have been better if they caught the issue before they shipped mine, but LV did all I could ask to correct the issue.
Sorry for the long post. I had to tell someone because all my wife said was "looks just like your other planes". She just does not understand!
- Brent
