Re: New Ebay payment system
David Weaver
I've never been on the wrong end of it except for one time out of selling probably 300 things, so I can't complain too much, but I've definitely also lost money by underdescribing things to avoid it.
the pro rip off artists still find a way around it. I bought a "seller refurbished" power washer last year. Guaranteed to work, so on and so forth "tested and checked -you receive what's in the picture".
I got the power washer because the one I had failed at the hose/gun connection and the gun and hose were about the same price as a whole refurb unit.
What I received was a different color and the hose was kinked. I hooked it up and predictably, it had a leak without even running under pressure, just from the faucet. I turned it on and took a picture of it. I returned it and told the seller I wasn't happy that they claimed to check it when they obviously didn't and that it wasn't the one from the picture.
They got it back, and claimed that I'd swapped parts and only refunded half. Ebay ended up picking up the tab. I guess there's some kind of automatic system for large sellers where they can opt to only refund a portion and claim the buyer did something untoward. I showed ebay the pictures of the thing in the box as I got it (of course, it's true I could've swapped it, but it's also true that I didn't have anything to swap - but they wouldn't know that). Ebay blew it off and tooted their horn about covering for it out of courtesy, as if they were doing me a favor. I wanted the seller to be made to pay for it as I had to drive to a UPS center to drop it off and go get another one elsewhere. Ebay wasn't interested (the seller is large). Whatever they did to engineer the transaction, I was left with no ability to contest the original refund further and no way to leave feedback.
Their interest is and definitely has been for the last 5 years to move toward standardized listings so that walmart and their sub companies (like vm.com) and affiliates are selling items through ebay and they won't have to deal with individuals or anything that requires discretion.