What would you do?

Re: this is why..  attn Joseph .

Michael van pelt

Thank you for your years of service and watching out for your customers!

Re: I am not that forgiving!

Larry Clinton At Frankfort, (Central) Indiana

If a carrier delivers a package to the wrong address it is their responsibility to pay for it PERIOD.

They will certainly pay for any if that happens to me, no I have never sued anyone yet and I am 80 years old, but if that happened to me and they didn't replace or pay for a miss-delivered item it would be my first lawsuit!

I worked a second job for many years as a subcontractor installing furnaces, central air systems, boilers and most every appliance Sears carried. I felt a responsibility to correct any legitimate issue a customer had (and I did). I was a licensed plumber, Qualified electrician, bonded and carried insurance.

It is the responsibility of any carrier, be it USPS, UPS or FEDX to deliver packages to the location on the label without damage - period. When I delivered and installed an item the customer expected it to be on time and undamaged and I agreed with that.

In some cases..

David Weaver

...you can do that. Especially if you have a steady route. I live in the burbs and it seems like our letter carrier changes every several months. The fellow who lives across from me (the next street over) is disabled and tries to get to know the mailman but when I got to know him (because he gets my packages - less often now), he mentioned that the mailman changes so often sometimes that he never get to meet them, but he gets medication, etc, mail order and has a stand under his mailbox for packages. He can roll to the door and reach the stand with a grabber, but anything further out, especially down his front steps, and he can't get the mail.

He's got an elevator off of his patio that goes down a level and anything on the steps is in limbo.

That's just the way it is, I guess. There are things out of his control. I think it's nice when you get to know the mailman and garbage man, but as time goes on and GPS gets on everyones' truck, they can't stand around somewhere for a minute a month.

Re: I am not that forgiving!

David Weaver

I guess I was because of the moving parts. In the case of the box of clothes, the UPS driver dropped it off at the wrong address. The lady who got it said she was in a hurry and going on vacation the next day, so backed it up against her garage door (we live about 1/4th of a mile away across an intersection) and figured she'd get it to us when she got back. I thought that was extra thoughtful on her part - driving a tenth of a mile past the intersection would've been a bridge too far, so she left it outside for a week or 8 days.

UPS was never much help. I had a guitar stolen from one of the distribution centers as it was to go from one truck to another. The seller of the guitar didn't look into it, the site that facilitated the sale didn't, so I did. I opened an investigation after the package was a couple of days late and UPS claimed they would conclude it in two weeks. I called in two weeks and said "pay up, it was stolen in your distribution center or it'd have scanned in somewhere else since then - last got scanned into location X and never came out. A guitar isn't that small, but if the box said it was a guitar, it would look attractive".

The customer service agent said "do you still want us to investigate? We didn't do the investigation yet because we figured the seller might give you another one".

uh....why would they. It got stolen from your distribution center.

"oh, i'm sure it wasn't stolen...it's just lost".

uh, sure. Everyone disappeared. You can get as made as you'd want about something like that, but I dealt with it with a bit of snark and said "yeah, do the investigation and pay me when you finally come to the conclusion that someone stole it. I just want my money back - i'd really like to have had the guitar even more than the money, but that's asking too much".

a little over a month after the guitar disappeared from the UPS tracking system (save those screen shots!!), I finally got paid by UPS.

When you're an individual, they just don't care that much. That's been my experience every time. If you don't demand something, they will just sit and say nothing. If you demand something, I think you won't get much more - they'll put you off with procedure or who is responsible when they're not.

Never had trouble with USPS here beyond the early wrong address, which UPS did with more frequency, and once in a while, carriers would choose to see the front porch and drop off their package on the front corner of the step and ignore the dry area. But that's just the way it goes. I do have an aversion in any of these cases trying to haul off on the seller about not making me whole when they weren't the ones who dropped the ball. They could go to a signature only policy and then we'd all be driving to service centers chasing packages and paying the $5 signature fee.

Re: What would you do?

Philip F Duffy

Gee, somehow I thought this web page was devoted to wood, as in Wood Central.com vice an endless discussion of the process of making, examining and otherwise speculation on the process of making chisels in their various forms. Excuse me while a take a nap in my old age. P. zzzz

PS I bet I am not alone out here in the woods of Virginia

Attn: Mr Duffy

Michael van pelt

Please excuse my post. I certainly did not intend you any harm in any way. I have developed a “friendship” with my fellow Wood Centralians over the years and just wanted their opinions and advice. In the future you might consider to just skip the post that do not interest or pertain to you. Good luck

Re: Attn: Mr Duffy

Philip F Duffy

Michael, it was not directed at you! It was intended to be a general statement regarding the control of the content of that one page. It no longer focuses on wood related problems as some folks dominate the content so completely that many subscribers no longer contribute since one or two guys say everything they are doing and the rest of the audience is shunted off to the side. Forgive me if the comments I made seem directed at you. I had hoped that certain posters would see the dominance of their comments to be overwhelming. Also, we might want to remember that the medium of wood moves every day, according to the weather; atmospheric pressure, humidity, etc. Whereas steels movement is virtually non-existent. Thank you for your response. P.

Update!

Michael van pelt

Talked with Magswitch again. Different person. No problem! . They have ordered me a box. Even told me if they had not been out of stock on my product they would have just sent me a new one! Wow! I have also started on my wood box for the porch. I am building it around the size of a Rubbermaid container I have to make it weather proof. Two independent locking compartments. Thanks for the great suggestions!

Re: Attn: Mr Duffy

David Weaver

Who could imagine anyone talking about woodworking hand tools on a woodworking site with a sub forum called hand tools.

Photos or discussion of things you've made are strangely absent but you are good at stopping by and snarking a post or two of mine, despite me having no clue who you are. You made a snarky comment about someone else then, and when I asked about your maker accomplishments (something about knives you said you'd made) and didn't receive any mention of anything notable.

You want woodworking content? Post it. This isn't difficult. You want to complain about hand tools in "hand tools", you might want to think a little harder about that. The only thing we've ever seen of you on the HT side is negative posts, and until recently, I struggled to recall who you even are.

Re: Attn: Mr Duffy

Philip F Duffy

Oh Thank you for your comment. I have tried to learn from other visitors about wood working projets people posting on this circuit but find it hard to learn anything about woodworking proacts when the content of the discussion is focused entirely on the metals in the tools we armatures try to use on a daily basis.

Re: Attn: Mr Duffy

Dale Stansbery

It wasn't long ago that the hand tool forum was almost moribund. Until David started his intense discussions on tool steel and sharpening. there were few posts. All I want is my chisels and planes to cut, and the technical details are beyond me and I tune out. But his one greatest contribution to all hand tool users could be the unicorn sharpening technique.