saw stop problem(s)

Shouldn't your retailer solve this?

You got to admit.....it's safe......

roger lance

The retailer should be doing the leg work on this. Best of luck to you.....it will get worked out one way or the other.

Re: saw stop problem(s)

John in NM

No clue I'm afraid, but I'll commiserate with you on intermittent electrical problems. Got one at work in a system built by a guy who did not understand why one does not tie digital ground to chassis ground and why one does not dump a return from a relay coil into a digital ground.

So since my mind is running along ground isolation lines this month, that is where I'd look

I had a lot of trouble with a furnace once, fancy condensing unit. Couldn't figure out why the condensate wasn't draining reliably. Fought with it all winter (a warm one luckily) and again the following fall. Finally went back to the manual and realized I put one of the condensate lines on the wrong port - dumping flue condensate back into the draft inducer rather than the drain manifold.

Those are two of my fall backs - check grounding when you have electronic problems, and go back and read the manual again.

Re: saw stop problem(s)

Dick Coers

Can't remember it that model has the 110v option. Do you have it plugged into a GFI circuit?

Re: saw stop problem(s)

lavacarancher

It's a 220V model. Power in my shop actually reads 241 volts. I used 8 ga. wire to run from breaker to outlet, a run of about 15 feet. The power is NOT fluctuating as the saw is turned on. I measured 12 critical points that I could get to and all readings are exactly as they should be except the control side of the contactor. Actually, that point is where it should be in a fail mode.

Re: saw stop problem(s)

lavacarancher

Thanks for your response, John. As near as I can tell Saw Stop plays games with the power and doesn't use 220 neutral but rather the 2 sides of 220. For example, one side of the contactor is connected to L1 of the power while the other side (control) is connected or actuated by the other side (would be L2) providing 220 across the coil. For what it's worth I spent 65 years in the business and fully understand your frustration with grounds. Personally, I prefer single point grounds when possible. Try a 90db amplifier whose grounds are connected willey-nilley to ground - any ground that's convenient. Make a drinking man go sober.

Anyway, someone suggested I shouldn't have to be concerned about this. It's not my problem and I should take it back to the dealer. I would just rather eat spiders than have to take this thing apart and put it back together again but I guess that's what I will have to do. Thanks again.

Re: Shouldn't your retailer solve this?

Bruce, a MN Galoot

I once asked my retailer for help, and they claim to be th biggest seller of SawStop products in the nation. They had no idea what I was talking about and told me to call SawStop.

Re: saw stop problem(s)

Barry Irby

I would not be returning this to anyone. I'd raise enough Cane until someone came to me and fixed it.

What Barry said!

When I get to where you are...

David Weaver

...I go back to the retailer and let them know it's their problem at this point, that I bought a saw to use, not to fix and not to talk on the phone, and if they can't manage to handle that, I let them know that the credit card company will help them figure it out.

Re: You are very correct!

Larry Clinton At Frankfort, (Central) Indiana

I have only had a couple of incidents where the retailer did not want to correct an obvious vendor issue. The first time I told the person I would just let Visa mediate the issue. All of a sudden, he conceded it was his problem and he corrected it within 5 minutes!

The second issue was a few years later and I could get no where with the vendor, I called Visa and told them the circumstances and they called me back in less than an hour with the issue resolved.

With today's shoppers using debit / credit cards for almost all purchases, losing the ability to accept them for purchases almost sounds a death knoll for most retail businesses!

Re: You are very correct!

David Weaver

The threat of the chargeback is very strong. I have no idea what it amounts to if someone is dishonest, because I've never been in that position. Just used it a few times so far when nothing else worked and I was being pushed off by everyone else.

Most people have probably not read through all of the terms in their credit cards, especially in regard to dispute resolution and member services.

I bought a guitar a couple of months ago and paid a proxy service to ship the guitar, but not for insurance. The proxy service shipped the guitar in a box slightly shorter than the guitar (which results in a broken guitar pretty much 100% of the time), and I asked for some remuneration since i paid them for a service and their actions caused the damage. They said "no thanks, no refund, you're not eligible for any claim without purchasing premium tier and insurance." There's some back story - I've used this service for years and they actually have guitar boxes - when I asked them why they didn't use them, no answer. Kind of a japanese thing - answer nothing that doesn't need to be answered or that might have an unfavorable answer.

The dispute resolution service didn't see the situation as nuanced as I did and took the entire charge back from the shipping service. They kind of overruled my request for a partial refund. That was harsh for the proxy service company.

If you think you're in the right, the chance of a charge back will almost always straighten out the retailer. I guess if they don't budge, it would be because they think they're right.

It's the dealer's problem

Michael van pelt

This is wrong! As a Sawstop dealer for years and an owner of three Sawstop tablesaws this has been handled so wrong. the dealer needs to take care of this! You purchased it from the dealer NOT SAWSTOP! Who is your dealer? If you had purchased from my company, I would have taken care of the problem, even if I had to replace the unit with a new one! I would have removed your old saw and replaced it with an assembled! Hold your dealer responsible!

Re: It's the dealer's problem - who is responsible

David Weaver

The whole thing sounds like it's being handled without much interest in resolution - just answer the call, talk to the owner a little bit and go to the next call.

By "who is responsible" in the title, I mean that sawstop probably doesn't anticipate this issue. Their dealer may figure sawstop is responsible for fixing it. Who actually is by contract, I don't know.

But either party - the dealer OR sawstop ought to slow down for a second, and figure that a guy who bought a tablesaw that's quite expensive for imported goods would probably just like to be able to plug it in, set it up and use it.

If the dealer is, in fact, responsible for resolving this as a matter of their agreement with sawstop, the customer service at sawstop should be calling the dealer and making sure it's done. It sounds like everyone other than the customer is trying to minimize promises, action and cost to resolve.

Re: It's the dealer's problem - who is responsible

lavacarancher

You folks are correct in that the dealer is responsible. But SawStop is ultimately responsible. They are the ones that have the parts required to fix the saw. I have been very gentle with all involved. I would probably act the same way if someone came to me with a problem like this one for a product that I might have sold to them. This SO_ is haunted! And this is part of the issue.

The dealer (Woodcraft) knows absolutely nothing about the saw and apparently the "tech" people at SawStop know nothing about the saw either. There is nothing in the documentation (for example) that mentions the advanced diagnostics on this product and after three weeks of trying to get it going one of the techies at the factory mentioned the diagnostics. When I gave him the code (they won't let you have the codes) he returned to his mantra about being a power problem. Then there was a different code, and then a different code, three so far.

I think I have been as patient as I can and told everyone that the problem isn't mine, it's theirs. Finally on Monday got a call from the factory telling me they are sending a tech out to try and fix the saw. We'll see how that works. The saw is haunted I'm telling you, haunted.

Re: It's the dealer's problem - who is responsible

Barry Irby

Glad they are coming to fix the saw. Good luck with that.

I hope you made some of your complaints clear and in writing and early. Not sure, but it may be possible that by being patient with them you allowed them to diddle you past the end of the warranty.

Not a lawyer and have no idea how long the warranty is or what it covers, but it probably expires when it expires unless you made a claim in writing.

Keep us posted.

Haunted...

John in NM

Nearly 20 years working with telescopes (big ones) and I'll stick by my claim that its a ground loop. Haunted sums that up well! If it magically disappears on its own, definitely a floating ground. Best thing about haunting problems is that one can polish their hobby horse and not worry about rational troubleshooting - it's moved into the realm of the mysterious!

I had one a few years ago that just solved itself when I had a meter on one of the monitoring circuits. Never came back either.... haunted I tell you! Friend of mine says that no professor understands grounding - he's got a point I think (this thing was built by professors).

Re: It's the dealer's problem - who is responsible

David Weaver

If they fix it in person and it still isn't fixed, my next request would be for another saw and I'd notify the credit card company at the same time to get it on their radar.

Imagine if you get exasperated with this saw in the long term and want to sell it but it works intermittently. If it's working when you sell it but it acts up for the new owner a month or two later, they'll be at your doorstep.