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Jet slow speed sharpener

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Jet slow speed sharpener

#1

Jet slow speed sharpener

Myra in TN

>I ordered a Jet slow speed sharpener from Rockler and it was delivered during December. The very next day I began using it and started having trouble after about 30 minutes. Periodically it just stops running. Sometimes when I try to start it I hear a whining noise. Sometimes it's just fine.

Here's my real issue: I don't think the Jet people are giving me reasonable customer service but, since I'm relatively new to woodworking, I wanted to see if perhaps their response is normal.

Rockler said they would ship me a new sharpener as soon as Jet confirms that there is a defect. Jet says "No way - take it to a repair shop - under warranty of course." The sharpener is now at a repair shop but they don't know what's wrong.

IMHO, an electric tool that fails in the first 30 minutes of use should just be replaced - with apologies from the manufacturer.

Comments? Opinions? Thanks.

Re: Jet slow speed sharpener

#2

In think you're right.

Forrest Addy

>In think you're right. Rockler should have sent you a pre-paid RMA label and a new grinder.

For what it's worth about $40 worth of diamond dressing equipment will keep your regular bench grinder wheels running sweet and sharp making the slow speed grinder unnecessary.

Re: Jet slow speed sharpener

#3

Re: Jet slow speed sharpener

Larry Marker in Alabama

>Rockler has a 90 day satisfaction guarantee. See

http://www.rockler.com/faq_ordering.cfm#SatisfactionGuarantee

Just call them and tell them you either want a replacement unit or your money back so that you can buy a good one somewwhere else.

Larry

Re: Jet slow speed sharpener

#4

Agree Totally

George@Colonel's Workshop-Havertown PA

>

Re: Jet slow speed sharpener

#5

Re: Jet slow speed sharpener

Myra in TN

>I'd like to thank you folks for the responses. It's nice to know that I was not off-base. Tomorrow I will take the offensive with both Rockler and Jet and get this thing resolved.

Re: Jet slow speed sharpener

#6

Re: My opinion...

Glenn Madsen near San Francisco

>Forget Jet. You're Rockler's customer, and they sold you a piece of gear that isn't satisfactory. They should make it good.

Let them deal with Jet.

Re: Jet slow speed sharpener

#7

Re: My opinion...

Jay Hanks

>Have you adjusted the tensioner for the drive, that might be the problem. I was having problems with mine at 1st until I adjusted that. The DVD shows how to do it as well.

Re: Jet slow speed sharpener

#8

Update - Jet slow speed sharpener

Myra in TN

>I spoke with Rockler today. They are going to make it right by sending me a new unit and a pre-paid shipping label to send the defective one back. Thanks to everyone for your advice and help.

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