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Knowledge You Can Build On — Est. 1998

Good Hope Hardwoods - Walnut Slabs & Specialty Hardwood Lumber

What happened to Delta Service?

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What happened to Delta Service?

#1

What happened to Delta Service?

albertabob

>I am experiencing extremely poor response from Delta(Black & Decker) with respect to a 1624 lathe I purchased April 21/05.

I was over billed and short shipped.

I have contacted them no less than 8 times since the machine arrived. All CSRS and tow management people have assured me that they would solve my problems. To date, none of them appear to care or be telling the complete truth.

Nada- despite promises from 2 Black and Decker executives that they would fast track this for me.

I have no tail stock locking lever, no headstock wrench and tool kit no foot covers and an imitation of an invoice all blacked out with felt pen out to obtain warranty service with. I have apparently lost out on the $100.00 bonus tool offering in April as well.

They did, however, send me one bolt for the tail stock and 2 foot covers out of four.

Not bad for 9 weeks!

This is my very first Delta purchase, a mistake I am not likely to make again.

p.s. these machines are not cheap.

Caveat emptor!

Bob

Re: What happened to Delta Service?

#2

Re: What happened to Delta Service?

Ed Kelle

>Wow, that is even worse than my 4 month nightmare with them. Though finally they came thru and made things right by me. I did find out that things are a mess there with the whole takeover. Lots of layoffs or transfers internally, but more disturbing is that I could not find local dealers who could do warranty work, even those Delta sent me to. Plus the local factory service center is being shut down. So now where do we turn to? Contacts with Delta that I had been given were not with Delta any more, and email addresses for some of the big wigs were not vaild either. My only option was the customer service phones, and nobody ever would let me speak to a manager. Frustrating is an understatement.

Good luck with your situation, let me know what happens.

Ed

Re: What happened to Delta Service?

#3

Re: What happened to Delta Service?

Jerry Whitaker

>I have owned two older Delta Lathes, both at a time when Delta meant "Quality". Thank God, someone else owns both of them now. I knew when Black & Decker took over, they had just as well put up a blinking neon sign announcing the end of quality and service.

Re: What happened to Delta Service?

#4

Re: What happened to Delta Service?

Barry N. Turner

>About 30 years ago, I bought a 4" Delta jointer when J.C. Penneys was going out of the tool business. It had the wrong motor mount. I wrote Delta and complained. In about a week, a large package arrived by UPS. They sent me a complete new stand........with the proper motor mount. I consider that good service.......can't say about the service these days.

Re: What happened to Delta Service?

#5

Re: What happened to Delta Service?

Me

>Yer another reason to stick with Oneway when it comes to lathes. Top-notch equipment...supported by top-notch service.

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