This world is changing...

Re: This world is changing...

echo8287

>Recently I was in on a job installing some partitions in a restaurant bathroom. I gave the company a detailed precise drawing of the 2 bathrooms. They were 3 weeks late getting the partitions to the job. The owner of the restaurant unloaded the boxes himself from the truck company. One of the patitions was damaged and 2 were the wrong size for the job. I called the company and they said they would get the right ones and a replacement for the damaged one. It took a month to get these 3 items. When I received them I promptly paid for the job. 2 months after that I got a bill for the damaged partition and the 2 others. I called them up and said I wasn't paying for something I had already paid for once. They bitched and gripped and I told them I would deliver the wrong ones and the damaged one back(90 miles away). They said they didn't want them back, what would they do with them? I said well, thats all you are getting from me. They called back later ad said they were turning me over to collections,I said go ahead and **** my ***. One day I was going to go near there location and took the 3 pieces back. I showed the damaged one to them. It had a hole punched in it through the box which I kept also.(metal partitions). They knew the others were the wrong size too,they said there installers could just make it work. I told them it would not have been per the drawing I gave them and dumped the pieces in their front door. I never heard from them again. if you find a good company to deal with you better stick with them nowdays, because they are quickly becoming extinct. David

Re: The More It Changes . . .

Mark Mandell - Gone Round In Jersey

>Haven't had the problem you speak of, Terry. Have had insurance claims as both a shipper and a receiver. I properly documented them before submitting them, got paid, no hassels. [Then got premiums hiked by about the same amount |;-}}]

Of course, I never send or receive anything of value via USPS UNLESS its fully insured, delivery guaranteed, and tracked. Parsel Post, you say? Not a chance!

UPS? I've had stuff "stolen" off my porch after UPS reported that I signed for the item at 3:25 that afternoon. Problem with that signature was that I was in Court 60 miles away until 5:30, and nobody was home 'till 7 pm. Once I proved that, they paid for the item and about a month later we had a new UPS driver. Funny thing . . . I hope the guy enjoyed the contents; it was a 2-week trial transcript that cost $2,300.

Really important stuff I buy with no shipping and have it sent FedEx charged to my own account. Never in 20 years had a problem there.

Once I get a tracking number, my vendor is off the hook unless the item comes in damaged in an undamaged box. Had a freight company pull the inadaquate package routine once. Sent a copy of the original bill of lading under which they accepted the crate for shipment to me without a reservation of rights or protest re the "packaging." They paid the claim.

Economic realities seem to be that many vendors' margins are getting squeezed much tighter over the past several years, and their cash flows are also reduced with more guys chasing fewer customer dollars. If a guy has to replacement ship a new order, it can seriously impact his ability to function because he's got to "buy" the replacement goods with cash but only hope to get "paid" to recoup his "loss" if the customer is honest enough to return the missing shipment when it's finally received. I've spoken to more than one receiver thinks the transporter paid the vendor and so they can just keep the double order when it arrives. That's an easy and quick

way for your friendly tool-guy to go broke.

M

Re: This world is changing...

n2wood

>OK T.D.

I'm on the other end of this. I work for a store fixture company who still believes that the costumer is always right. I've seen damaged material caused by the installer or the shipper. Either way it seems like we step in and expedite a new product, and I'm told the it isn't worth loosing a good customer. Keep in mind that our customers include Wal-Mart, Old Navy, Pottery Barn, Tommy Hilfiger, Kohl's,etc..... There have been times on a Thursday, thirty minutes before quitting time I've been asked to get the guys together "we need to talk". There was a customer that needed his product delivered in two days. To make a long story short we stayed until 4:30 am so that it would ship out in time for the installers to get there work done in time. I still believe that there are a bunch of great companies out there that are doing all that they can do to keep the customer happy. Just my .02 worth.

Dean

Survivor

Shawn - in ID

>Your post made me think of the show 'Survivor'. This is a show based on people forming groups against other people, voting to get rid of others, pretending to be friends with others only to stab them in the back...all to the ultimate end of being the only one left. Survivor? No, we survive when we work together for the good of everyone. We give of ourselves with the reward being the knowledge that you have made things easier for someone else. With the current mentalities someone may just be able so say that they are 'the only one left' someday.

To further complicate it......

Terry Daniel

>I had a lathe shipped from Australia by Yellow Global and Yellow Freight. When they asked for my business they said they were better able to serve me because they were the same company and could handle the shipment door to door. I shipped a lathe by them. When the lathe arrived on the typical poor crate I noted damages to the side of the crate and noted that on the reciving ticket. They sent their agent out to inspect the damages and he estimated them at $1300. NOW HERE IS WHERE IT GETS INTERESTING. According to them if the damage occured on the truck then they were liable for it but if it occured on the ship their liability was only $500. Of course I do not know whether it happened on the truck or the ship. The claim has never been paid and the lathe is now the one in my shop with all the finishing oil on it. A decent crate would have prevented the problem but the shipper didn't see good crating as a normal business expense.

Re: This world is changing...

Glenn Hodges

>Terry, I shipped a tall thin vase to a customer. I wanted to have the shipping charges on the order so I waited to put the completed order in at the UPS office. The UPS person said my packing was just fine. The bowl was cracked in shipment. The vase was insured. UPS said it was not going to pay, I protested, then they turned it over to an insurance company, this went on for about 3 months with lots of paper work, denials, etc. They finally paid, and kept the vase. Your right, it was not worth it. So much for UPS's insurance and good service.

Re: This world is changing...

Duane C.Leach

>There is no doubt that UPS is slipping. A few years ago UPS went public, selling their CO. stock on the open market. When that happened the greed of profits took over,and service, their name sake, was shipped out and lost in shippment. The amount of packages that each driver, loader, or sorter keeps going up to increase profits. Today when a claim is filed they make it as hard as they can so that you will give up. What they don't realize is that kind of service is driving the costumer away.

But in UPS defense often the shipper will use poor packing to cut their cost and blame damages on the shipping companies like UPS and Fed-x.

If anything is to be blamed it is greed.

Just my opinion

Duane

Re: This world is changing...

echo8287

>I have notcied lately that UPS is making the drivers load their trucks more. I have seen them bring a large UPS truck to a grocery store parking lot and they transfer the packages from truck to truck.This adds another load /unload chance to damage the packages. Probably makes the drivers mad and they retaliate on the packages. David