Paypal money issue [edited]
Pam Niedermayer - Austin, TX
>I'm so sorry to have to say bad things about Paypal, but now they've retained [edited] $1.52 from me, so I thought a warning appropriate. Here's what happened.
I've been casually collecting small and miniature boxwood tools for a couple or three years. So when I saw a boxwood spokeshave on ebay last week, I got semi interested, semi because I haven't yet found a very short shave (have found 9" or 10" and very thin, often described as dainty). So I asked the seller, who replied that it was 11.5 cm (or 4.57"), at which point I bought it then, paid $30.51/�16 immediately on Paypal. In the Paypal payment I asked him to verify the length (I know now, should have asked him twice before making the payment, but still...). He said he'd made a mistake, it was actually more than twice as long. He offered and I accepted a refund.
Paypal then reversed his �16 but only credited me with $28.99. Now I understand currency conversions, but no such conversion should be involved in a refund. This is just not how accounting is done. They didn't call the difference a fee (which shouldn't be charged to me anyhow, if to anyone it should be the seller), it was just there in the transaction details. Paypal says that if the refund had been within 24 hours it would have been for the full amount, but currency conversion kicks in after 24 hours. Since it's unlikely that most cross-currency refunds occur within 24 hours, this amounts to a charge.
So, I plan to report it to the Texas attorney general this weekend. I bet they don't do this if the currency conversion is in the buyer's favor.
Pam