Great Lee Valley customer service

Re: Great Lee Valley customer service

Jerry Nicholson

>I had exactly the same problem - a little ding on the moveable toe of my LV BU smoother. One quick light pass with a file took care of it and you can't even see where it was.

Jerry

Re: Great Lee Valley customer service

Stephen Kirk in Quakertown PA

>I kinda figured for the price of the plane, I'll just get one in perfect condition. When I ding it myself, then that's my problem. It also looked like the sole was dished slightly, so maybe the impact to the sole out of flat too.

Re: Great Lee Valley customer service

I'm Dave Too

>Guess I've been lucky with their planes all coming to me in good condition. Now it seems as though they aren't taking good care of the planes in stock before they get packaged, as your's is not the only complaint of a dinged plane from LV lately.

Re: Great Lee Valley customer service

I'm Dave Too

>Great service? Are they overnighting it? I called Lindt chocolates with a minor complaint, and for my trouble they spent $50 to overnight me approx $25 worth of chocolate, FOR FREE! Now THAT'S great customer service.

I've been asked by LV to return a brand new jointer plane without them offering to send a replacement out first. I chose to keep the plane I had as I was confident the problem was with the fence and not the plane. Turns out I was right and LV issued new fence screws to solve the problem. I wasn't about to be w/o the jointer for 2 weeks and I thought they request to return it sucked.

Re: Great Lee Valley customer service

Dan Clermont in Burnaby

>That must have been quite the "ding". It takes allot to throw a sole out of flat.

Good Luck with the replacement plane.

Dan Clermont

Re: Great Lee Valley customer service

Stephen Kirk in Quakertown, PA

>I did another check before packing it up, just for the heck of it, and while I could see a sliver of light under the straight edge (also a Veritas), I couldn't fit a .0015 feeler gauge under. I'd say that's still pretty good. One thing I've learned using good squares and straight edges is make sure things are very clean - just a slight bit of dust can throw you off by .001. Coulda been just a smidge of dust made it look worse. Plus trying to hold a 24" straight edge across a 15 long plane, balancing both, not an easy job. I know LV will send me a new one without a ding or bumped out sole, and all will be well.

Re: Great Lee Valley customer service

paul womack

>One thing I've learned using good squares and straight edges is make sure things are very clean - just a slight bit of dust can throw you off by .001.

Yeah. In the latter stages of flattening plane soles a single iron filing between plane and surface plate will prevent ANY blue from touching the plane, except for a hard to see "micro-dot" on the filing itself.

BugBear

Re: Great Lee Valley customer service

woodknot

>Greetings

I, too, ordered a Lee Valley jointer. Mine was perfect in all respects. I immediately put it to work on a corner cabinet. All edges jointed perfectly. I could have stropped the blade a tad....but it cut fine just out of the box...so I did not bother.

I had limited funds to spend on that order and called Lee Valley first. I was considering ordering their fore plane. The sales rep.. explained the details of each...and I chose the jointer.

Like I said...mine is perfect out of the box...but I'm convinced if there had been an issue,,,,,Lee Valley would have fixed it.

So....SUPERB company with SUPERB products. That's my opinion...based upon experience.

Next-- I'll order the low angle jack and a 38 degree extra blade....

Philosophy....I'm getting older....and I want to leave handcrafted, high quality woodwork items as a legacy of craftsmanship to those I love...

Lee Valley tools are helping me in those endeavors...

Woodknot

Re: Great Lee Valley customer service

Stephen Kirk in Quakertown PA

>Lee Valley did replace the LA Jack, and I've been using it for several months with absolutely no issues. I've even been doing some jointing with the plane. I did a quick hone on the blade and did see a definite improvement - where I tore out on some squirrly grained oak with the factory edge, I had a smooth surface after a few minutes of honing. I have the LV Mark 1 jig, and that made doing the microbevel very easy.

I'll definitely order other planes from them in the future. I've been eyeing up the convertible shoulder/bullnose plane lately ...