Lee Valley does it again

Re: Lee Valley does it again

Don Thompson - Cutler Ridge, Florida

>Hmmmm. I have to whether I have a dust cover.

Re: Lee Valley does it again

Paul Kierstead

>Bah, abandoned us MK I owners again.

Oh, OK, I can't resent that; nice to hear you are treated well! And LV sent me numerous parts to upgrade the MK I in various ways.

Re: Lee Valley does it again

Mike in Mystic

>did they have a note or letter stating if this was going to happen to all that bought the MKII???? can't say I would be unhappy to get one of those myself in similar fashion

LV never ceases to amaze me at their attention to detail and customer-focus

1st class-Got mine today too.

Tony Sade (Charleston, WV)

>Ironically, I had just recently posted-on another forum, I think, asking for sources for such a cover for the MK II and some other tools. Great CS from Lee Vally, as usual, and timely too! That's why they get a hefty portion of my tool and ww stuff dollars. Tony

Re: Lee Valley does it again

Alan Bierbaum

>The note reads (in part):

"Dear Customer,

Our records indicate that you have purchased this power sharpening system.

In response to several customer request, Veitas has designed a dust cover that will now be included with this system. The enclosed complimentary nylon dust cover is being sent to you because it was not available at the time of your purchase."

It looks like I bought mine in mid May of this year. It is great service and a complete surprise. I also really like the system.

Re: Lee Valley does it again

steve knight

>dust cover? you should be using it more then no dust will settle (G)

I got my party hat too!

Paul M. in San Diego

>I was wondering why I got this funky hat that looks like the cylindrical ones that african drummers wear. I've got a big head, but this one is even too large for me. And it came in all black, not the cool green, yellow, and red that is typical for this type of headgear. I did like the Veritas logo, which was a cool touch. Then I read the letter and see that it's a dust cover for the QPSS.

I don't know why the sharpener needs a dust hood. When I turn it on, all the dust just flys off. But it is a bit too big to fit on my head, so I guess I'll use it as intended.

Thanks Rob! This is the 2nd time that you've followed up with an unsolicited bonus. Once you discounted an item after I purchased it, and sent me a check for the difference. This time you send me an added feature that I was content without. I've never dealt with ANY company that had as high a level of customer service as Lee Valley.

Re: Lee Valley does it again

Rob Lee

>Hi -

Thanks for the comments...

All who purchased a MKII have been sent a dust cover - pls give until Dec 20th for it to arrive...I believe they went by USPS, and may take awhile to reach everyone.

We knew we were going to do this back in August (Lyn has been pushing for a dust cover for awhile)...it's taken awhile to get the stock in, and inventory retrofitted.

Cheers -

Rob

Re: Lee Valley does it again

John Todd

>as others have said, I commend Lee Valler/Veritas for being THE MOST customer service oriented company that I have EVER delt with. Hopefully your are as profitable a firm as you deserve to be!

Got mine too!! Thanks Rob!! 

Mike Schesinger in Northern Maine

>

Mine Too

Jim Shaver Oakville, Ont

>I was totally taken by surprise when mine came the other day as well, then I smiled and thought....only Lee Valley would do this...Nice!!

take care,

Jim

Re: Lee Valley does it again

kees

>Agree, hope they don't sell it to the Chinese, although when I first saw the name LeeValley I associated it with something ori�ntal. Now I now Bruce is not related with Lee..

kees

Re: Lee Valley does it again

Al DaValle

>Got mine as well. This is a classy outfit. Loyalty is a two way street.

Thanks Rob.

Al