L-N Planes on Back Order - How Long?

Re: L-N Planes on Back Order - How Long?

arw01

>I thought of order the same 140L plane as well, it was a great price.

Two other companies which do not understand customer service via email:

[email protected]

[email protected]

Alan

L-N Planes on BO, and DVD comments

Jim Shaver - Oakville, Ontario

>Hi Hoa,

I was at our Halton Furniture Makers Society metting Thursday night, our guest speaker was Rob Cosman. During the presentation he mentioned that LN had expanded their facilities and some production interuptions were experienced. I am not sure if that is part of this current BO issue or not.

I did pick up the 140, Rob demonstrated hounds tooth dovetails to us, along with some sharpening refreshers and saw sharpening details.

I also picked up Rob's DVD on M&T and I had recently bought his Drawer Making dvd, both are excellent productions and teaching materials (nice to see Mark Eaton too in one of them).

I also bought Chris S. dvd on Course/Medium and Fine....this is a wonderful explaintion of using hand planes and one I enjoyed a great deal...even Dana liked it, but she said "dad, he needs a hair cut" Hope that's okay Chris, excellent dvd's on all accounts.

Take care,

Jim

Re: L-N Planes on Back Order - How Long?

Hank Knight in SC

>Hoa, I ordered a LN Jack form LN in early January. I was told two weeks ago that they were temporarily "out of stock." It arrived last week. In all fairness, though, I ordered a custom chipbreaker for my #604 at the same time and asked that they be shipped together. It took a little while for them to get my chipbreaker on the produciton schedule, so that might account for some of the delay.

Re: L-N Planes on Back Order - How Long?

Freezer in Fort Worth

>I ordered a LN 140 from GW in February after noticing it on-sale for an unusually good price. It was shown as in-stock on their site at the time of the order. After not hearing anything for 10 days, I emailed them. A day and a half later I got a terse, "sorry for the inconvenience" reply stating that my order had been cancelled due to the item being no longer available!

I think they must have had some stock of the older LN 140's that didn't have a nicker that they were closing-out. Nothing metioned about that in their ad though. Whatever stock they had probably went quickly. You'd think that they'd have mentioned "quantities limited" in the ad, and orders would have been rejected when none were left.

As far as I'm concerned GW is off my list of suppliers because of the customer non-service. In recent years they've shifted from being a first-rate dealer of premium quality tools for the discerning woodworker to a five and ten gizmo vendor.

Thanks...

Hoa Dinh in Alameda

>for sharing your thoughts.

As stated, I don't need the planes right now. In fact, I don't need them at all. I ordered them to take advantage of the good prices. I won't be surprised or upset if the order is cancelled by GW. I don't expect too much.

Maybe it's already too much expecting GW to reply to email messages within a few business days 8-(

-- Hoa

Jim - M & T DVD Review???

Brad in Ottawa

>Jim,

I was thinking of picking up the M & T DVD. Is it as a good as the Drawer or Dovetail DVD's? Did you pick up any pointers?

Brad

Brad- M & T DVD Review

Jim Shaver - Oakville, Ontario

>Hi Brad,

I did find the drawer DVD better for me, I learnt more from it, but the M&T was also equally detailed as Rob is able to explain it in his own way.

From a production stand point these two are his best efforts todate, even my daughter enjoyed them, but she's also met Rob a few times so she likes seeing him.

The M&T covers a blind M&T and a through wedged M&T, all well done.

The essence of his instruction is that the process is not complicated and that hand tools are accurate and quick in enabling you to make quality work, it's your choise what tools you use...I own a few LN and a few LV and soon a new S&S...but what ever it is, you can see benifits in both dvd's and I am glad I have them.

Take care,

Jim

Re: S & S

Dean in Burlington

>Is that a Sauer & Steiner plane? You've got to be kidding me!!! How are you going to make pens with that :)

Must me nice to have money!!!!!

Nice Driveby Jim! and Thanks!

Brad in Ottawa

>

Re: S & S

Jim Shaver - Oakville, Ontario

>Hi Dean,

Make pens with it? Very carefully!!

:-)

Take care,

Jim

Latest Update

Hoa Dinh

>Here's the events:

- Feb. 18: order placed online.

- Feb. 19: order confirmation from GW.

- Feb. 27: email to GW, asking for order status

- Mar. 3: email to GW, asking for order status.

- Mar. 6: email to GW, asking for order status.

- Mar. 7: email from GW, "Your order #NNNNNNN for items 25P10.01 and 25P02.01 has been cancelled since neither item is available at this time."

GW just lost another customer.

-- Hoa

Re: Latest Update

ydb1md

>Great. I ordered a #2 from them around the same time that you did. Now I'm afraid to email them to get a status update. When I check my order on their site the info says ordered and shipment pending. I knew those prices were too good to be true. Garrett Wade has another customer teetering on the edge . . . .

Re: Latest Update

Dan Clermont in Burnaby

>That sucks Hoa! Nothing worse then finding a great deal only to find out they don't have stock. Had a similar incident last year with a power tool dealer.

I have never bought from GW and don't even know where they are based as I can get most of my stuff from either LV or LN Canada.

Cheers

Dan Clermont

It sucks, but not that....

Hoa Dinh in Alameda

>It's OK not having the order items in stock. I'm disappointed, but can't blame GW for that. Even though a good store would offer some alternatives to the customer before cancelling the order.

But ignoring repeated customer's messages for 10 days is just unacceptable.

-- Hoa

they cancelled my order too

ydb1md

>I received word that they cancelled my order today. Below is the email correspondence between myself and Garrett Wade.

Dave Brown to GarrettWade:

The items are no longer available? Well, I know they're still available if I were to shop elsewhere. Were you clearing out your Lie Nielsen stock but someone forgot to update the website?

I'm not sure if you realize it but the woodworking community is very tight knit and you all are losing a lot of customers due to the confusion with the Lie Nielsen products on your website.

On just one woodworking forum alone (link), this issue has gotten the attention of a few hundred readers. Good customer service is rewarded with lots of return shoppers but word of bad customer service spreads like wildfire.

Just my two cents.

Dave

On 3/11/06, GarrettWade CustomerService wrote:

Dear Dave,

Thank you for contacting our company. Your order has been cancelled because the items are no longer available. We apologize for the inconvenience. If you have any further questions or concerns, please do not hesitate to contact us.

Anyone from NYC know what's up with GW?

Ted Owen, Pittsburgh

>In the late 1970's and early 1980's, most of the gifts I received from Santa or for birthday were from GW. In fact, my first quality (relatively) power tools--Inca jointer/planer and table saw--came from there. So I got to know the folks, and they seemed a good bunch.

Is Garry Chin still the owner? Doesn't seem like the level of service he'd condone.

Best, Ted

Re: Anyone from NYC know what's up with GW?

ThomD

>I say with some jealousy, that Americans are just getting spoiled: service is so wonderful and everything is available at such low prices. The thought of anyone actually being out of something is prepostrous. I remember the good old days when the initial exchange of correspondence took 6 weeks.

Re: Anyone from NYC know what's up with GW?

ydb1md

>Well, I wouldn't have been upset if they'd been out of them because their site did note "backordered." But, then for them to cancel the order "because they were out" is a little insulting when you know that LN still makes the #2. Maybe if they'd been honest and said "we're not carrying those planes anymore and our website should have noted it" it wouldn't be irritating. There are always hiccups in stock supply and I didn't want an immediate response -- just honesty from them.