You dont say which EZ tool you bought but you should always be cutting with the cutter at or below the handle height and when hollowing inside the cutters needs to be on center or slightly higher. So handle up, cutter at center. With the #5 hunter use it with the cutter angled to the left when doing the inside. Never use the Hunter cutter flat. You can see my videos on the Hunter tools by going to YouTube and typing in john60lucas/Hunter.