Pam Niedermayer, Austin, TX
>Yeah, I don't know how a buyer proves a non-event; but I doubt all that many want the hassle of making a false claim. I just received the wrong book from an Amazon vendor, got my money back. I wondered how I'd prove that if I had to. I could photograph the book received, but what's to say I didn't already have it? I think it all boils down to trust and verify.

So if you, as a vendor, want to have confirmation of receipt to disprove non-receipt, have at it; but I'm not interested in paying for it, it does nothing for me. Same with insurance on most items, costs more to make the claim and receive the money that simply buying another item. Of course, on more expensive and/or rarer items it's another story.

I guess prices have gone up in the last few months, so I'll pay your $5.

Pam